Terms & Conditions

Welcome to AponPonno.com. These Terms & Conditions govern your access to and use of the AponPonno.com website, mobile applications, marketplace services, and related services.

By accessing, browsing, registering, or purchasing through AponPonno.com, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.

1. About AponPonno.com

AponPonno.com is a multi-vendor online marketplace that connects customers with independent sellers, businesses, and brands.

Products listed on the platform may be offered by different sellers. AponPonno.com provides the marketplace, technology, and related services but may not be the direct seller of every product listed on the platform.

2. User Account

To access certain services, you may need to create an account.

You agree to:

1. Provide accurate and complete information.
2. Keep your account information updated.
3. Maintain the confidentiality of your password and account.
4. Be responsible for activities performed through your account.
5. Immediately notify AponPonno.com of any unauthorized account access.

You must not create an account using false information or impersonate another person or organization.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information are accurate.

However, minor differences may occur between product images and the actual product due to photography, screen settings, packaging, color variation, or manufacturer changes.

The seller is primarily responsible for the accuracy of information relating to products they list.

4. Product Prices

All prices displayed on AponPonno.com are subject to change without prior notice.

Prices may vary between sellers and may change due to promotions, discounts, taxes, delivery charges, or other applicable costs.

If an incorrect price is displayed due to a technical or human error, AponPonno.com reserves the right to cancel or correct the affected order.

5. Orders and Order Acceptance

When you place an order, you are making an offer to purchase the selected product.

An order is considered accepted when AponPonno.com or the relevant seller confirms the order.

We reserve the right to cancel an order when:

1. The product is unavailable.
2. The seller cannot fulfill the order.
3. There is an obvious pricing or product information error.
4. Fraudulent or suspicious activity is detected.
5. Required payment cannot be completed.
6. Delivery to the selected location is not possible.

If an order is cancelled after payment has been received, the applicable refund will be processed according to our Refund & Cancellation Policy.

6. Payment

AponPonno.com may support multiple payment methods, including cash on delivery, mobile financial services, cards, bank payments, and other available payment options.

Customers are responsible for providing accurate payment information.

Additional payment processing fees, delivery charges, or other applicable charges may apply and will be displayed where applicable.

7. Delivery

We aim to deliver orders within the estimated delivery timeframe shown on the platform.

Delivery times may vary depending on:

1. Product availability
2. Seller location
3. Customer location
4. Courier availability
5. Weather or transportation conditions
6. Public holidays
7. Other circumstances beyond our reasonable control

Customers are responsible for providing a correct and complete delivery address and contact information.

8. Cancellation, Return and Refund

Order cancellation, product returns, replacements, and refunds are governed by our Return & Refund Policy.

Certain products may have specific return or replacement conditions due to their nature, manufacturer warranty, hygiene requirements, or other applicable restrictions.

Customers should inspect products where reasonably possible and report damaged, incorrect, defective, or missing items within the applicable return period.

9. Seller Responsibilities

Sellers using AponPonno.com agree to:

1. Provide accurate product information.
2. Sell genuine and legally permitted products.
3. Maintain appropriate product quality.
4. Fulfill confirmed orders within the required timeframe.
5. Follow applicable laws and marketplace policies.
6. Provide appropriate invoices, warranties, or supporting documents where applicable.
7. Avoid misleading product descriptions, pricing, promotions, or claims.

Sellers must not list counterfeit, stolen, prohibited, illegal, or otherwise restricted products.

AponPonno.com may suspend or remove a seller account or product listing that violates these Terms or applicable policies.

10. Prohibited Activities

Users must not use AponPonno.com to:

1. Commit fraud or engage in deceptive activities.
2. Sell or purchase illegal or prohibited products.
3. Provide false or misleading information.
4. Attempt to gain unauthorized access to the platform.
5. Introduce viruses, malware, or harmful code.
6. Interfere with the operation or security of the website.
7. Copy or misuse AponPonno.com content without permission.
8. Use another person's account without authorization.
9. Manipulate reviews, ratings, orders, or marketplace activities.

11. Reviews and User Content

Customers may be permitted to submit reviews, ratings, photographs, comments, or other content.

You agree that your submitted content must be truthful, relevant, lawful, and not abusive, defamatory, fraudulent, or misleading.

AponPonno.com reserves the right to remove content that violates these Terms or our community standards.

12. Intellectual Property

The AponPonno.com name, logo, website design, graphics, text, software, content, and other materials provided by AponPonno.com are protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, sell, or commercially exploit our content without prior written permission.

Product names, logos, images, and trademarks belonging to sellers or manufacturers remain the property of their respective owners.

13. Promotions and Discounts

AponPonno.com and individual sellers may offer discounts, vouchers, campaigns, promotional codes, or other special offers.

Promotions may have separate terms, eligibility requirements, validity periods, product restrictions, or usage limits.

AponPonno.com reserves the right to modify or cancel a promotion where reasonably necessary.

14. Privacy

Your use of AponPonno.com is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our services, you acknowledge that you have read and understood our Privacy Policy.

15. Third-Party Services

AponPonno.com may use third-party services such as payment gateways, courier companies, logistics providers, technology providers, analytics services, and other service partners.

Third-party services may have their own terms and privacy policies. AponPonno.com is not responsible for matters outside our reasonable control relating to third-party services.

16. Availability of the Platform

We aim to keep AponPonno.com available and operating reliably. However, we do not guarantee that the website or services will always be uninterrupted, error-free, or available at all times.

We may temporarily suspend or restrict access for maintenance, security, updates, technical issues, or other operational reasons.

17. Limitation of Responsibility

AponPonno.com operates as a marketplace connecting customers and sellers.

Where a product is sold by an independent seller, the seller is responsible for the product's description, quality, legality, availability, and fulfillment, subject to applicable law and AponPonno.com's policies.

Nothing in these Terms is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded.

18. Changes to These Terms

AponPonno.com may update these Terms & Conditions from time to time to reflect changes to our services, policies, technology, or legal requirements.

Updated terms will be published on this page with a revised "Last Updated" date.

Your continued use of AponPonno.com after changes are published constitutes acceptance of the updated Terms.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of Bangladesh.

Any dispute shall be handled in accordance with applicable Bangladeshi laws and regulations.

20. Contact Us

If you have questions, concerns, complaints, or requests regarding these Terms & Conditions, please contact us through the contact information provided on AponPonno.com.

info@aponponno.com