Refund Policy

At AponPonno.com, we aim to provide a safe, reliable, and convenient shopping experience. As a multi-vendor marketplace, products are sold by different sellers, and refund eligibility may depend on the product, seller, order status, and reason for the refund.

1. When Can You Request a Refund?

You may request a refund if:

1. You received a wrong product.
2. The product arrived damaged or defective.
3. The product is missing parts or accessories.
4. The product is significantly different from its description.
5. The seller is unable to fulfill a confirmed order.
6. Your order was cancelled after payment was successfully received.
7. A return has been approved according to the applicable Return Policy.

Refund requests must be submitted within the applicable return period shown on the product or order page.

2. Wrong, Damaged or Defective Products

If your product arrives damaged, defective, or different from what you ordered, please contact AponPonno.com as soon as possible.

For verification, we may ask you to provide:

1. Order number
2. Photos or video of the received product
3. Photos of the packaging
4. Description of the issue

After reviewing the claim, we may offer a replacement, exchange, repair, or refund, depending on the product and circumstances.

3. Product Return

Where a return is applicable, the product should generally be returned:

1. In its original condition
2. With original packaging
3. With tags, accessories, manuals, and other included items where applicable
4. Without customer-caused damage, alteration, or misuse

Some products may have different return conditions or may be non-returnable. These conditions will be displayed where applicable.

4. Order Cancellation

Customers may request cancellation before an order is shipped, subject to the order status.

Once an order has been shipped, cancellation may not be available. In such cases, the customer may need to follow the applicable return process.

AponPonno.com or the seller may cancel an order if the product is unavailable, the seller cannot fulfill the order, an incorrect price or product information is identified, or delivery cannot be completed.

5. Cash on Delivery (COD)

For Cash on Delivery orders, no refund is required if the order is cancelled before payment is collected.

If a customer has already paid for an eligible COD order and a refund becomes necessary, AponPonno.com may request appropriate bank or mobile financial service details to process the refund.

6. Prepaid Orders

For orders paid in advance through card, mobile financial services, bank transfer, or other supported payment methods, an approved refund will generally be processed through the original payment method where possible.

The actual time for receiving the money may depend on the relevant bank, card issuer, mobile financial service, or payment gateway.

7. Delivery Charges

Delivery charges may or may not be refundable depending on the reason for the return or cancellation.

If the issue is caused by a wrong, defective, damaged, or incorrectly fulfilled product, AponPonno.com may refund applicable delivery charges where appropriate.

For customer-initiated returns or cancellations, delivery charges may not be refundable where applicable.

8. Partial Refunds

If only part of an order is affected, AponPonno.com may issue a refund for the affected item or portion of the order rather than the entire order.

Partial refunds may also apply where an approved resolution allows the customer to keep a product with a verified issue.

9. Non-Refundable Situations

A refund may not be approved when:

1. The return period has expired.
2. The product was damaged through customer misuse.
3. The product has been used or altered beyond the applicable return conditions.
4. Required packaging, accessories, or components are missing.
5. The product is listed as non-returnable.
6. The issue is caused by normal wear and tear.
7. The claim contains false or misleading information.

Certain product categories may have special return and refund conditions.

10. Seller Responsibility

Because AponPonno.com is a multi-vendor marketplace, individual sellers are responsible for fulfilling their orders and complying with applicable return and refund requirements.

Sellers must provide accurate product information and cooperate with AponPonno.com in resolving valid customer complaints, returns, replacements, and refunds.

Repeated failure to comply with marketplace policies may result in action against the seller's account.

11. Refund Verification

AponPonno.com may review and verify refund requests before approving them.

We may consider:

1. Order information
2. Product condition
3. Photos or videos
4. Delivery records
5. Seller information
6. Courier information
7. Previous return/refund activity

The final resolution will depend on the circumstances of the order and the applicable policy.

12. Refund Processing Time

Once a refund is approved, AponPonno.com will initiate the refund through the applicable payment or refund process.

The time required for the refund to reach your account may vary depending on the payment method and financial institution.

AponPonno.com cannot control delays caused by banks, payment gateways, card issuers, mobile financial services, or other third-party providers.

13. Fraudulent or Abusive Refund Claims

AponPonno.com reserves the right to investigate suspicious, fraudulent, or repeated refund claims.

Accounts involved in fraudulent or abusive activities may be restricted, suspended, or terminated in accordance with our Terms & Conditions.

14. Manufacturer or Seller Warranty

Some products may include a manufacturer or seller warranty.

Where a warranty applies, customers may need to contact the seller, manufacturer, or authorized service center according to the applicable warranty terms.

AponPonno.com may assist customers in communicating with the seller where reasonably possible.

15. Changes to This Policy

AponPonno.com may update this Refund Policy when necessary due to changes in our services, marketplace operations, payment methods, seller policies, or applicable laws.

The latest version will always be published on this page with the updated date.

16. Contact Us

For questions regarding cancellations, returns, replacements, or refunds, please contact our customer support team through the contact information available on AponPonno.com.

info@aponponno.com

Your Trusted Online Marketplace in Bangladesh.